Warranty Policy

1. Warranty Overview

Our warranty is designed to support customers when a jewelry item has a verified workmanship or manufacturing issue. Coverage may vary depending on the product type, materials, customization, usage, and condition of the item.

Warranty approval is not automatic. Every request must be reviewed by TB Costom Jewelry before a repair, replacement, store credit, or other solution is offered.

2. What May Be Covered

• Manufacturing defects found after delivery.
• Loose stones caused by verified workmanship issues.
• Faulty clasps, links, or settings caused by production defects.
• Incorrect item issues approved by our support team.
• Eligible repairs related to craftsmanship after inspection.

3. What Is Not Covered

• Normal wear and tear from daily use.
• Damage caused by water, chemicals, perfumes, lotions, sweat, heat, or improper storage.
• Broken chains, bent rings, cracked stones, scratches, dents, or impact damage caused by misuse.
• Loss, theft, missing jewelry, or items damaged after delivery by the customer.
• Unauthorized repairs, resizing, polishing, cleaning, or modifications by another jeweler.
• Plating fading, tarnishing, discoloration, or finish changes caused by wear or exposure.

4. Custom Jewelry Warranty

Custom jewelry, personalized pieces, grillz, engraved items, name pendants, logo pendants, and made-to-order designs are reviewed individually. Because custom pieces are made according to customer-approved details, warranty coverage may be limited once production is completed and the item is delivered.

Customers are responsible for confirming spelling, sizing, design approval, stone selection, metal choice, and final customization details before production begins.

5. Grillz, Earrings & Body Jewelry

For hygiene and fit reasons, grillz, earrings, and body jewelry may have limited warranty or return eligibility once opened, worn, fitted, or used. If there is a verified manufacturing issue, contact us quickly with photos and order details for review.

6. How to Request Warranty Support

To request warranty assistance, contact TB Costom Jewelry before sending any item back.

• Email us at sales@tbcostomjewelry.com.
• Contact us on WhatsApp at +1 401 321 0968.
• Include your order number or purchase details.
• Send clear photos or videos showing the issue.
• Explain when the issue happened and how the item was used.

7. Inspection & Resolution

After reviewing your request, our team may ask for additional information or request that the item be returned for inspection. If the issue is approved under warranty, TB Costom Jewelry may offer one of the following solutions:

• Repair of the eligible item.
• Replacement if repair is not possible.
• Store credit where appropriate.
• Another reasonable solution approved by our team.

8. Shipping Costs for Warranty Claims

Customers may be responsible for shipping costs when sending items for inspection or repair unless TB Costom Jewelry confirms that the issue was caused by our error. Shipping fees, duties, taxes, and carrier delays are not always covered under warranty.

9. Jewelry Care Recommendations

• Remove jewelry before showering, swimming, sleeping, or exercising.
• Avoid perfumes, lotions, chemicals, cleaning products, and saltwater.
• Store pieces separately in a dry jewelry pouch or box.
• Clean gently with a soft cloth after wearing.
• Handle chains, clasps, stones, watches, and grillz carefully.

10. Policy Updates

TB Costom Jewelry may update this Warranty Policy at any time. Updated terms will be posted on this page, and continued use of our website or services means you accept the current policy.