Returns & Refunds Policy

Return Eligibility

To qualify for a return, items must be in the same condition in which they were received. Jewelry must be unworn, unused, undamaged, and returned with original packaging, tags, certificates, accessories, and proof of purchase where applicable.

• Item must be unused, unworn, and in original condition.
• Original packaging and order details must be included.
• Items showing wear, damage, alteration, or missing parts may be refused.

Non-Returnable Items

Due to the nature of custom jewelry and hygiene-sensitive items, some products are final sale unless they arrive damaged, defective, or incorrect.

• Custom jewelry, personalized pieces, engraved items, and made-to-order designs.
• Grillz, body jewelry, earrings, or hygiene-sensitive items once opened or used.
• Sale, clearance, discounted, or special-order items unless otherwise stated.

Refund Process

Once your return is received, our team will inspect the item. If approved, your refund will be processed back to your original payment method where possible. Processing times may vary depending on your bank or payment provider.

Shipping fees, express shipping, same-day shipping, international duties, and handling charges are generally non-refundable unless the issue was caused by an error from TB Costom Jewelry.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and clear photos of the item and packaging.

After review, we may offer a replacement, repair, store credit, or refund depending on the situation and product type.