Frequently Asked Questions
Find answers to common questions about shipping, payments, custom jewelry, returns, processing times, and ordering from TB Costom Jewelry.
Accepted Payment Methods
Zelle
CashApp
Bitcoin
Apple Pay
Venmo
Bank Transfer
Chime
Secure Payments
1. What types of jewelry do you sell?
TB Costom Jewelry offers chains, pendants, watches, bracelets, rings, grillz, earrings, necklaces, custom jewelry, and luxury iced-out pieces.
2. Do you offer custom jewelry?
Yes. We specialize in custom jewelry including custom pendants, chains, grillz, rings, watches, bracelets, and personalized designs.
3. What payment methods do you accept?
We currently accept Zelle, CashApp, Chime, Bitcoin, Apple Pay, Venmo, and Bank Transfer payments.
4. Do you ship internationally?
Yes. We ship nationwide across the USA and internationally to countries including Canada, Australia, the UK, Italy, Germany, and more.
5. How long does shipping take?
Standard shipping usually takes 3 to 5 business days, while express shipping takes approximately 1 to 3 business days.
6. Do you offer free shipping?
Yes. Orders over $500 may qualify for free shipping depending on the destination and shipping method selected.
7. How long do custom jewelry orders take?
Custom jewelry production times vary depending on the design complexity, materials, and customization details requested.
8. Can I track my order?
Yes. Tracking information is provided once your order has been processed and shipped.
9. Do you accept returns?
Eligible items may qualify for returns depending on their condition and product type. Custom or personalized jewelry may not qualify for standard returns.
10. Are your products made with real materials?
We work with premium jewelry materials including gold, silver, diamonds, moissanite, stainless steel, and quality finishes depending on the product.
11. How can I contact TB Costom Jewelry?
You can contact us through WhatsApp at +1 401 321 0968 or email us at sales@tbcostomjewelry.com for support and inquiries.
12. Where is TB Costom Jewelry located?
TB Costom Jewelry is proudly based in Houston, TX, serving customers throughout the United States and internationally.